Frequently Asked Questions
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If the activation code we sent you does not work, it means we have a different license number on file than the one assigned to you during installation. The license number assigned to you was created with the first letter of your first name, the first three letters of your last name, and your date of birth. If it appears incorrectly in our data base, the activation code will not work. To correct this, send an email to email@example.com that includes your full name at birth, your date of birth, and the license number shown in the opening page of your software, and we will reply with the correct activation code
Most often, this is caused by renaming, moving, or altering files inside of your C:\Decoz folder, or because the software was moved to a different hard drive, or copied to a new computer without going through the setup routine (using the setup file), or the file became corrupted. To solve this issue, remove and replace the software
Most often, this is the result of having more than one Decoz Numerology master program open on your desktop. Try closing all programs, and then open the Decoz program only once
For detailed instructions, view the extensive Decoz Software Help manual which takes you through each step from setting up to creating reports. NOTE: Windows 10 doesn't support the built-in help file. You will find all the information here.
Clicking the Readings command in the program's top menu bar opens a window revealing an alphabetical list of every reading you have made. You can also find the Readings folder on your hard drive at C:\Decoz\Reports
The program is accessing your word processor but it can't find it, or your word processor will not open .rtf (Rich Text Format) files.
Since .rtf is one of the most common text file extensions, the problem is most likely that the Decoz Master program cannot find your word processor. You can establish a path to your preferred word processor by opening your Preferences dialog box, then clicking on the Word Processor button
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