All Access World NUMEROLOGY app
faq & Help page


Please take a moment to view this "How To..." animation of the new World Numerology app

World Numerology All Access slide.

Your question is likely answered in this animation. If not, see further below.

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ENTER NAMES & BIRTHDATE

NAME AT BIRTH:

Enter the full name exactly as it is listed on the individual’s birth certificate, even if it is not the name used now. Do not include extensions such as Sr, Jr, III, etc.

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YOUR CURRENT NAME - THE NAME YOU USE NOW:

Enter the first and last name you currently use when introducing yourself in social settings, even if you often give only your first name.

Do not enter your middle name unless you say it during introductions.

Do not use your business or pen name unless you also use it socially.

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DATE OF BIRTH:

Use the date on your birth certificate. In case of doubt due to lost paperwork or adoption, use your best guess, then check your Personality Profile and pay close attention to the descriptions of your Life Path and Birth Day. If they seem completely wrong, the date of birth you entered is most likely wrong. (The influence of dates that follow each other are generally each other's opposites, while dates that are separated by a full day tend to have at least some things in common. In other words, the more "off" your chart appears to be, the more certain the date is wrong by only one day.)

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EDIT A NAME

Your birth data is used as the basis for your personal numerology reports, so it is crucial that it is complete and accurate.

If an error was made, click Switch/Add User in the menu bar, then click the Settings icon next to the username and select Edit. You can edit the birth name, current name, and month and day of birth. You cannot change the year of birth. If the mistake is in the year of birth, simply delete the user (click Delete on the Settings icon) and create a new user for that person. Note: If you delete a person who has a subscription, their subscription will be lost – in this case, contact us to change the birth data.

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ADD A NEW PERSON (USER) TO YOUR APP

Click Switch/Add User in the menu bar. Then, create a new user in the Add User box. It is essential to enter their birth information and current name correctly. To view their free (or purchased) readings, click the Settings icon next to their name and click Select this User.

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SWITCH TO A DIFFERENT USER

Choose Switch/Add User in the menu bar. Click the Settings icon next to the user you want to switch to, and click Select this User.

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DELETE OR EDIT A USER

Go to Switch/Add User, click the Settings icon next to the user you want to edit. You cannot alter the year of birth. If the year of birth is incorrect, delete the user and add them again. To delete, click the Delete button in the Settings icon next to their name. Note: If you delete a person who has a subscription, their subscription will be lost – in this case, contact us to change the birth data.

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VIEW FREE READINGS FOR YOUR FRIENDS

Add whoever you like to your Users List - you can add up to 25 users. Once they are added, click the Settings icon next to their name and click Select This User.

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PURCHASE A SUBSCRIPTION

To purchase a subscription for yourself or another user, Go to Switch/Add User on the gray menu bar. Click the Settings icon next to the name you wish to purchase for and click Select this User - then click Subscription in the menubar. Choose your subscription level and follow the prompts to pay for your subscription.

After purchase, you are directed back to the Home page where you will find a subscription open for the person you purchased for. Full Subscriptions will show every round icon in color. The Primary Subscription will have the Personality Profile and Yearly+Monthly Forecast in color.

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PURCHASE SINGLE READINGS

To use this option, you need to switch to your personal console on my.worldnumerology.com. Use the same logins as you used for your app.

To purchase a single reading for yourself or a friend, go to Single Readings on the menu bar, choose the reading, follow the prompts to enter the birth data, and purchase.

After purchase you can view, download, and print the readings from Archive on the menu bar in your my.worldnumerology.com console.

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MY SUBSCRIPTION IS NOT SHOWING ON THE APP

Subscriptions last 1 year, per person. The expiration date for the selected user is listed at the top right corner of the app.

If the name of the person you see at the top of the app is not the person you purchased a subscription for, go to Switch/Add User, click the Settings next to the person you want to see, then click Select this User.

If you entered your birth information more than once, with different Usernames, make sure you are on the account for the Username you purchased your subscription on. The subscription is tied to the specific Username it was purchased for, not the birth name or current name.

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FORGOT YOUR PASSWORD

Enter your email address on the app's login screen and click the link “Forgot password”, then check your email and follow directions.

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SAVED READINGS IN "ARCHIVE"

If you are using the app, go to Saved Readings in the menu bar.

If you are at your console on my.worldnumerology.com, click Archive, where you can view, download, or delete any readings. The number of readings you can store is 30. If you reach that limit, download some readings to your hard drive, then delete them from Archive to make room for new readings.

Your readings, whether included in a subscription or purchased individually via the Single Reports section, are automatically saved and stored in pdf format under Archive. Subscription readings show after you click the round icon to view the reading for the first time.

To print a reading, download it from Archive to your own computer.

Account page showing saved readings.

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READING YOUR REPORTS ON A MOBILE DEVICE

Your reports are in PDF format and in large print when they show on your mobile device. Those readings are also stored under Archive in your console on my.worldnumerology.com where they are formatted in regular size for viewing and printing.

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SUBSCRIPTION RENEWALS

Thirty days before your subscription expires, you will find a "Renew" button on the popup for your Settings.

Auto renew is on by default. You can change this by going to Switch/Add User, select the Settings icon next to the username you want to change, and click Turn Off Auto renew.

When your subscription expires, the icons on the Reports and Charts page revert to gray and a pop-up message appears to alert you to the end of your subscription. You can continue to use the app to create and purchase Single Reports, to access reports in your Archive, switch user, etc.

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REFUNDS

SUBSCRIPTIONS:
A refund must be requested within 7 days of purchase. The Primary subscription (Personality Profile and Yearly Forecast) is nonrefundable since it is a one-time reading that can be copied. The Full subscription refund is your purchase amount minus the cost of the Primary subscription ($39 - $18 = $21 refund).

SINGLE READINGS:
We do not offer refunds for individual Single Readings, however, if something is not right and the flaw is a technical issue, we will refund the reading or email you a corrected version. If the mistake is your responsibility - a misspelled name or date of birth, for example, contact us.

To receive a refund, contact us and include the name listed on your credit card or PayPal account, and the email address & user name used when you installed the app or ordered the reading.

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If your question or concern was not answered here, contact us

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